Project Terms

By accepting a quotation from Ross & Sons Digital, the client agrees to the following terms.

Quotations

All quotations remain valid for 30 days unless otherwise stated.

Deposits

Projects may require a deposit before work commences.

Typical payment structure:

• 50% Deposit

• 50% Upon Completion

For larger projects, staged payments may apply.

Scope of Work

The agreed quotation defines the project scope.

Any additional work requested outside the agreed scope may incur additional charges.

Client Responsibilities

The client agrees to provide:

• Content

• Images

• Branding materials

• Access credentials

• Feedback and approvals

Delays in providing required information may impact project timelines.

Ownership

Upon full payment, ownership of completed website or application assets created specifically for the client will transfer to the client unless otherwise agreed.

Ross & Sons Digital retains ownership of:

• Proprietary tools

• Development frameworks

• Reusable code libraries

• Internal processes and methodologies

Maintenance

Unless covered by a maintenance agreement, ongoing updates and support are not included following project completion.

Hosting and Domains

Hosting, domains, software subscriptions, third-party integrations, and cloud services may incur separate recurring charges.

Limitation of Liability

Ross & Sons Digital shall not be liable for indirect, consequential, or financial losses resulting from the use of delivered services.

Cancellation

If a project is cancelled after work has commenced, Ross & Sons Digital reserves the right to invoice for work completed up to the cancellation date.

Governing Law

This agreement shall be governed by the laws of England and Wales.

Website Maintenance Agreement

Last Updated: June 2026

1. Agreement Overview

This Website Maintenance Agreement ("Agreement") sets out the terms under which Ross & Sons Digital provides ongoing website maintenance, support, monitoring, and related services to its clients.

This Agreement applies to all clients who subscribe to a website maintenance or support plan provided by Ross & Sons Digital.

2. Purpose of Maintenance Services

The purpose of website maintenance is to ensure that your website remains secure, functional, up-to-date, and operating efficiently.

Maintenance services are designed to minimise downtime, improve security, and help maintain optimal website performance.

3. Services Included

Depending on the selected maintenance package, services may include:

Website Updates

• Content Management System (CMS) updates

• Plugin and extension updates

• Theme updates

• Compatibility checks

Security Monitoring

• Security scans

• Malware monitoring

• Vulnerability assessments

• Security patch implementation

Website Backups

• Scheduled backups

• Backup retention management

• Restoration assistance where applicable

Performance Monitoring

• Website uptime monitoring

• Speed and performance checks

• Error identification and reporting

Technical Support

• Troubleshooting website issues

• Technical advice

• Minor content updates (where included within the selected package)

4. Exclusions

Unless specifically included within the selected support package, maintenance services do not include:

• Website redesigns

• New page creation

• New functionality development

• E-commerce product uploads

• Copywriting services

• SEO campaigns

• Branding services

• Photography or graphic design

• Third-party software licensing costs

• Recovery from client-caused damage or unauthorised modifications

Additional work outside the scope of the maintenance plan may be charged at our standard hourly rates.

5. Client Responsibilities

The client agrees to:

• Provide accurate information when reporting issues.

• Maintain secure access credentials.

• Notify Ross & Sons Digital of any suspected security incidents.

• Avoid making unauthorised modifications that may affect website functionality.

• Maintain valid licences for any third-party software or services where required.

6. Response Times

Ross & Sons Digital will make reasonable efforts to respond to support requests within the following target times:

PriorityTarget Response TimeCritical Website OutageWithin 4 Business HoursHigh Priority IssueWithin 1 Business DayStandard Support RequestWithin 2 Business DaysGeneral EnquiryWithin 3 Business Days

Response times are targets and not guaranteed service-level commitments unless otherwise agreed in writing.

7. Emergency Support

Emergency support outside normal business hours may be available and may incur additional charges unless included within a premium support package.

8. Third-Party Services

Ross & Sons Digital is not responsible for delays, outages, or failures caused by third-party providers, including:

• Hosting providers

• Domain registrars

• Cloud service providers

• Payment gateways

• API providers

• Email service providers

We will, where possible, assist in liaising with third-party providers to resolve issues.

9. Backups and Data Recovery

Whilst backups may be performed as part of the maintenance service, Ross & Sons Digital cannot guarantee recovery of all data in every circumstance.

Clients remain responsible for maintaining independent copies of critical business data where appropriate.

10. Security

Ross & Sons Digital will implement reasonable security measures and best practices. However, no website can be guaranteed to be completely secure.

We shall not be liable for breaches resulting from:

• Weak passwords

• Compromised client devices

• Third-party vulnerabilities

• Social engineering attacks

• Actions taken by unauthorised users

11. Fees and Payments

Maintenance services are provided on a monthly or annual subscription basis.

Fees must be paid in accordance with the selected package and payment schedule.

Failure to make payment may result in suspension of maintenance services.

12. Cancellation

Either party may terminate this Agreement by providing at least 30 days' written notice.

Any fees due up to the termination date remain payable.

No refunds will be provided for partially used billing periods unless required by law.

13. Limitation of Liability

Ross & Sons Digital shall not be liable for:

• Loss of profits

• Loss of revenue

• Loss of business opportunities

• Loss of data

• Indirect or consequential losses

Our liability shall be limited to the fees paid by the client for maintenance services during the preceding 12 months.

14. Amendments

Ross & Sons Digital reserves the right to amend this Agreement from time to time. Updated versions will be published on our website and become effective upon publication.

15. Governing Law

This Agreement shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

For support requests, account enquiries, or questions regarding this Agreement, please contact Ross & Sons Digital using the contact details available on our website.

---

By subscribing to a maintenance plan or requesting website maintenance services from Ross & Sons Digital, you acknowledge and agree to the terms of this Website Maintenance Agreement.

Refund & Cancellation Policy

Last Updated: June 2026

1. Introduction

This Refund & Cancellation Policy outlines the terms governing project cancellations, refunds, recurring services, and support agreements provided by Ross & Sons Digital.

By engaging our services, you agree to the terms set out in this policy.

2. Project Deposits

To secure project commencement, Ross & Sons Digital may require a deposit before any work begins.

Unless otherwise agreed in writing:

• All deposits are non-refundable.

• Deposits secure project scheduling, resource allocation, planning, and initial development work.

• Work will not commence until the required deposit has been received.

3. Project Cancellations

Cancellation Before Work Begins

If a project is cancelled before any work has commenced, Ross & Sons Digital may, at its sole discretion, offer a partial refund of any payments received, less any administrative or planning costs already incurred.

Cancellation After Work Has Commenced

If a project is cancelled after work has begun:

• The client will be invoiced for all work completed up to the cancellation date.

• Any outstanding balances become immediately payable.

• Deposits already paid will not be refunded.

• Any completed work remains the property of Ross & Sons Digital until all outstanding invoices have been paid in full.

4. Website Development Projects

Website development projects involve planning, design, development, testing, and consultation.

As these services are bespoke and created specifically for the client:

• Refunds are generally not available once development work has commenced.

• Any refund requests will be considered on a case-by-case basis.

• Project milestones already completed remain chargeable.

5. Mobile Application Development

Mobile application development services are customised and involve substantial time and technical resources.

Once development has commenced:

• Payments made are non-refundable.

• Completed development stages remain chargeable.

• Any intellectual property rights remain with Ross & Sons Digital until full payment has been received.

6. AI, Automation, and Consultancy Services

Consultancy, AI implementation, automation design, strategy sessions, and advisory services are delivered based on professional expertise and time invested.

As such:

• Fees for completed consultancy services are non-refundable.

• Scheduled workshops or consultations cancelled with less than 48 hours' notice may be charged in full.

7. Hosting Services

Website hosting, cloud hosting, email hosting, and infrastructure services are billed in advance.

Unless otherwise stated:

• Hosting fees are non-refundable once a service period has commenced.

• Clients may cancel hosting services by providing at least 30 days' written notice.

• Services will remain active until the end of the paid billing period.

8. Maintenance & Support Plans

Maintenance and support agreements may be cancelled at any time by providing 30 days' written notice.

Where a monthly support agreement exists:

• Charges already invoiced remain payable.

• No partial refunds will be provided for unused portions of a billing cycle.

• Support services will continue until the cancellation date.

9. Domain Names and Third-Party Services

Domain registrations, SSL certificates, software licences, cloud subscriptions, API services, and third-party products purchased on behalf of a client are generally non-refundable.

Any refunds are subject to the terms and policies of the respective third-party provider.

10. Exceptional Circumstances

Ross & Sons Digital may, at its sole discretion, offer goodwill refunds or credits in exceptional circumstances.

Any such refund does not create an obligation to provide refunds in future cases.

11. Service Suspension

Ross & Sons Digital reserves the right to suspend services where:

• Invoices remain unpaid.

• The client breaches contractual obligations.

• The client violates our Terms and Conditions or Acceptable Use Policy.

Any suspension does not entitle the client to a refund.

12. Consumer Rights

Nothing in this policy affects any statutory rights available to consumers under applicable UK consumer protection legislation.

13. Changes to this Policy

Ross & Sons Digital reserves the right to amend this Refund & Cancellation Policy at any time. Any updates will be published on our website and take effect immediately upon publication.

14. Contact Information

For questions regarding cancellations, refunds, or billing matters, please contact Ross & Sons Digital using the contact details provided on our website.

---

By purchasing or engaging any services from Ross & Sons Digital, you acknowledge that you have read, understood, and agree to this Refund & Cancellation Policy.

Acceptable Use Policy

Last Updated: June 2026

1. Introduction

This Acceptable Use Policy ("Policy") sets out the rules governing the use of Ross & Sons Digital's website, services, software, applications, hosting environments, cloud platforms, AI solutions, and any related digital services.

By accessing or using our services, you agree to comply with this Policy.

2. Lawful Use

You must use our website and services only for lawful purposes and in accordance with all applicable laws and regulations.

You agree not to use our services in any way that may harm Ross & Sons Digital, its clients, partners, systems, reputation, or other users.

3. Prohibited Activities

Users must not:

• Engage in any unlawful, fraudulent, or deceptive activity.

• Upload, transmit, or distribute malicious software, viruses, ransomware, spyware, or harmful code.

• Attempt to gain unauthorised access to systems, servers, networks, databases, or user accounts.

• Circumvent security measures or authentication controls.

• Interfere with the operation, performance, or security of our services.

• Conduct denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks.

• Use our services to distribute spam, unsolicited marketing communications, or phishing messages.

• Impersonate another individual, organisation, or business.

• Harvest, collect, or process personal data unlawfully.

• Infringe the intellectual property rights of others.

4. Content Standards

Any content submitted, uploaded, published, or transmitted through our services must not:

• Be unlawful, abusive, threatening, defamatory, or discriminatory.

• Promote violence, hatred, harassment, or illegal activity.

• Contain obscene, offensive, or harmful material.

• Violate the rights of any individual or organisation.

• Breach confidentiality obligations.

• Infringe copyright, trademarks, patents, or other intellectual property rights.

Users remain solely responsible for any content they provide or publish.

5. AI and Automation Services

When using AI-powered solutions provided by Ross & Sons Digital, users must not:

• Generate content intended to deceive, defraud, or mislead others.

• Use AI systems for unlawful surveillance or monitoring.

• Generate harmful, abusive, discriminatory, or illegal content.

• Attempt to manipulate or abuse AI systems in a manner that could cause harm to others.

• Rely solely on AI-generated outputs for critical legal, financial, medical, or regulatory decisions without appropriate human review.

6. Hosting and Cloud Services

Where Ross & Sons Digital provides hosting, cloud infrastructure, or managed services, users must not:

• Host illegal content.

• Operate malware, botnets, or malicious software.

• Engage in cryptocurrency mining without prior written consent.

• Use excessive resources in a manner that negatively impacts other users or services.

• Store or distribute content that breaches applicable laws or regulations.

7. Cyber Security

Users are responsible for maintaining appropriate security measures, including:

• Using strong passwords.

• Protecting account credentials.

• Keeping devices and software updated.

• Reporting suspected security incidents promptly.

Any suspected security vulnerabilities affecting Ross & Sons Digital systems should be reported immediately.

8. Monitoring and Enforcement

Ross & Sons Digital reserves the right to monitor the use of its services where necessary to:

• Protect systems and infrastructure.

• Investigate suspected breaches of this Policy.

• Comply with legal obligations.

• Maintain service integrity and security.

9. Breach of Policy

Where we reasonably believe that this Policy has been breached, we may:

• Issue warnings.

• Suspend access to services.

• Remove content.

• Terminate service agreements.

• Report unlawful activity to relevant authorities.

• Pursue legal remedies where appropriate.

10. Limitation of Liability

Ross & Sons Digital accepts no responsibility for losses arising from a user's failure to comply with this Policy.

Users remain responsible for all actions undertaken through their accounts, systems, and authorised access credentials.

11. Changes to this Policy

We reserve the right to amend this Acceptable Use Policy at any time. Updated versions will be published on our website and will take effect immediately upon publication.

12. Contact Information

If you have any questions regarding this Acceptable Use Policy or wish to report a suspected breach, please contact Ross & Sons Digital using the contact details provided on our website.

---

By accessing our website or using our services, you confirm that you have read, understood, and agree to comply with this Acceptable Use Policy.

Website Disclaimer

Last Updated: June 2026

General Information

The information contained on this website is provided by Ross & Sons Digital for general informational purposes only. Whilst we endeavour to keep the information accurate, current, and complete, we make no representations or warranties of any kind, express or implied, regarding the accuracy, reliability, suitability, or availability of the website or the information, products, services, or related content contained on the website.

Any reliance you place on such information is strictly at your own risk.

Professional Advice

The content provided on this website does not constitute legal, financial, accounting, cybersecurity, business, or professional advice.

Visitors should seek appropriate professional advice before making decisions based on information obtained from this website.

Service Information

Descriptions of services, pricing, features, and availability are provided for guidance only and may be subject to change without notice.

Any quotations provided by Ross & Sons Digital shall take precedence over information displayed on this website.

Website Availability

Ross & Sons Digital makes every effort to keep the website operational and accessible. However, we do not guarantee uninterrupted access and accept no responsibility for temporary unavailability caused by maintenance, technical issues, third-party providers, or circumstances beyond our control.

External Links

This website may contain links to external websites operated by third parties.

These links are provided for convenience only and do not imply endorsement of the content, services, or views expressed on those websites.

Ross & Sons Digital has no control over external websites and accepts no responsibility for their content, availability, privacy practices, or security.

Technology and Security

Whilst we implement reasonable security measures to protect this website, we cannot guarantee that the website, servers, downloads, or communications will be free from viruses, malware, or other harmful components.

Users are responsible for implementing their own security measures and ensuring that any downloads or interactions with the website are conducted safely.

Limitation of Liability

To the fullest extent permitted by law, Ross & Sons Digital shall not be liable for any loss or damage, including but not limited to:

• Direct or indirect financial loss

• Loss of profits

• Loss of business opportunities

• Loss of data

• Business interruption

• Reputational damage

• Any consequential or incidental losses

arising from the use of, or inability to use, this website or any information contained within it.

Intellectual Property

All website content, including text, graphics, logos, branding, designs, images, and software, is the property of Ross & Sons Digital unless otherwise stated.

Unauthorised copying, reproduction, distribution, modification, or use of website content is prohibited without prior written permission.

Testimonials and Case Studies

Any testimonials, reviews, case studies, or examples displayed on this website are intended to illustrate typical experiences and outcomes. Individual results may vary depending on circumstances, business requirements, market conditions, and implementation.

Ross & Sons Digital does not guarantee specific results or business outcomes.

Changes to This Disclaimer

Ross & Sons Digital reserves the right to update or amend this Website Disclaimer at any time without prior notice. Changes will become effective upon publication on this website.

Governing Law

This Disclaimer shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions regarding this Website Disclaimer, please contact Ross & Sons Digital using the contact details provided on our website.

AI Services Disclaimer

Last Updated: June 2026

Introduction

Ross & Sons Digital provides Artificial Intelligence (AI), automation, machine learning, chatbot, content generation, and related technology solutions to assist businesses in improving efficiency, productivity, and decision-making.

By using our AI-related services, you acknowledge and agree to the terms outlined in this disclaimer.

No Guarantee of Accuracy

Whilst we strive to implement reliable and effective AI solutions, AI-generated content, recommendations, responses, reports, and analyses may contain inaccuracies, omissions, outdated information, or unintended outputs.

Clients should independently review and verify all AI-generated content before relying upon, publishing, distributing, or implementing it.

Human Oversight Required

AI systems are designed to assist and support business operations and should not replace professional judgement, human review, or expert advice.

Ross & Sons Digital recommends that all AI-generated outputs are reviewed by an appropriately qualified individual before being used in business-critical decisions.

Business Decisions

Any decisions made based on AI-generated information remain the sole responsibility of the client.

Ross & Sons Digital shall not be liable for any losses, damages, costs, or business impacts arising from decisions made using AI-generated outputs, recommendations, forecasts, or automated processes.

Third-Party AI Platforms

Some AI services may utilise third-party technologies, platforms, APIs, or software providers.

Ross & Sons Digital is not responsible for:

• Service interruptions or outages

• Changes to third-party functionality

• Pricing changes imposed by third-party providers

• Errors originating from third-party AI systems

• Data processing practices of third-party platforms

Clients may also be subject to the terms and conditions of those third-party providers.

AI Content Generation

Where AI is used to generate content, including but not limited to text, images, code, marketing materials, reports, or customer communications:

• The client is responsible for reviewing all content before publication or use.

• Ross & Sons Digital does not guarantee originality, accuracy, completeness, or suitability for a particular purpose.

• Clients remain responsible for ensuring compliance with copyright, intellectual property, advertising, and regulatory requirements.

Data Privacy and Security

Ross & Sons Digital takes reasonable measures to protect data used within AI-powered solutions. However, clients should avoid submitting highly sensitive, confidential, or regulated information into AI systems unless appropriate safeguards and agreements are in place.

Clients are responsible for ensuring that their use of AI services complies with applicable data protection laws, including UK GDPR and the Data Protection Act 2018.

Availability of AI Services

AI technologies are constantly evolving. Ross & Sons Digital reserves the right to modify, replace, suspend, or discontinue AI-related services where necessary due to technological, commercial, legal, or operational reasons.

Limitation of Liability

To the fullest extent permitted by law, Ross & Sons Digital shall not be liable for any direct, indirect, incidental, consequential, or financial losses arising from:

• AI-generated content or recommendations

• Automated decisions or actions

• Errors, inaccuracies, or omissions in AI outputs

• Service interruptions or failures

• Reliance on AI-generated information

The client accepts full responsibility for the review, validation, and implementation of any AI-generated output.

Acceptance

By engaging Ross & Sons Digital for AI-related services, you acknowledge that AI technologies have inherent limitations and agree to use such services at your own discretion and risk.

For any questions regarding our AI services, please contact Ross & Sons Digital using the contact details provided on our website.