Terms and Conditions

Last Updated: June 2026

Welcome to Ross & Sons Digital. By accessing or using our website and services, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our website or services.

1. About Us

Ross & Sons Digital provides website development, mobile application development, AI integration, business automation, digital transformation consultancy, cloud solutions, cyber security services, and related digital services.

2. Use of Our Website

You agree to use our website lawfully and responsibly. You must not:

Use the website for any unlawful purpose.
Attempt to gain unauthorised access to our systems.
Upload or transmit malicious software, viruses, or harmful code.
Copy, reproduce, or distribute website content without permission.
Interfere with the operation or security of the website.

We reserve the right to restrict or terminate access to users who breach these terms.

3. Intellectual Property

All content on this website, including text, graphics, logos, images, software, and designs, is the property of Ross & Sons Digital unless otherwise stated.

You may not reproduce, modify, distribute, or commercially exploit any content without our prior written consent.

4. Service Agreements

All services provided by Ross & Sons Digital are subject to a separate quotation, proposal, or service agreement.

Acceptance of a quotation constitutes agreement to the specified scope of work, pricing, payment terms, and project timelines.

5. Project Delivery

We will use reasonable skill and care to deliver agreed services within estimated timescales.

Project completion dates may be affected by:

Delays in receiving information or approvals from the client.
Changes to project requirements.
Circumstances beyond our reasonable control.

Any significant changes to the agreed project scope may result in additional charges.

6. Client Responsibilities

Clients are responsible for:

Providing accurate information and content.
Obtaining necessary licences and permissions for supplied materials.
Reviewing and approving work within reasonable timeframes.
Maintaining the confidentiality of login credentials and account information.

Ross & Sons Digital will not be liable for delays resulting from a client's failure to provide required information.

7. Payments

Invoices must be paid within the agreed payment terms stated on the invoice.

Ross & Sons Digital reserves the right to:

Suspend work where payments are overdue.
Charge interest on overdue accounts where permitted by law.
Retain ownership of work until full payment has been received.

All prices are exclusive of VAT unless otherwise stated.

8. Website Hosting and Third-Party Services

Where hosting, domain registration, software licences, cloud services, or third-party platforms are provided, additional terms from those providers may apply.

Ross & Sons Digital is not responsible for service interruptions, outages, or changes caused by third-party providers.

9. Maintenance and Support

Maintenance agreements cover services outlined within the selected support package.

Support packages do not include:

Major redesigns.
New feature development.
Third-party software costs.
Recovery from issues caused by unauthorised modifications.

Additional work may be charged separately.

10. Limitation of Liability

Ross & Sons Digital shall not be liable for:

Loss of profits.
Loss of business opportunities.
Loss of data.
Indirect or consequential losses arising from the use of our services or website.

Our total liability shall not exceed the fees paid by the client for the relevant service.

11. Cyber Security

Whilst we implement industry-standard security measures, no online system can be guaranteed to be completely secure.

Clients are responsible for maintaining secure passwords, user access controls, and following security best practices.

12. AI and Automation Services

Any recommendations, content, analysis, or outputs generated through AI-powered systems should be reviewed by the client before implementation or publication.

Ross & Sons Digital cannot guarantee the accuracy, completeness, or suitability of AI-generated content in all circumstances.

13. Privacy

We are committed to protecting your privacy. Information collected through our website will be processed in accordance with our Privacy Policy and applicable UK data protection legislation.

14. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the content, security, or practices of external websites.

15. Changes to These Terms

Ross & Sons Digital reserves the right to update these Terms and Conditions at any time. Updated versions will be published on this website.

16. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

Ross & Sons Digital

For any questions regarding these Terms and Conditions, please contact us through our website or by email using the contact details provided.