Delete your account and data

At Ross & Sons Digital, we respect your privacy and give you total control over the personal information associated with your account across our applications and platforms.

In-app deletion instructions

Where an in-app account deletion feature is available, you can request immediate removal directly within the software:

  • Sign in to your account.
  • Open Profile, Settings, or Account Settings.
  • Select Account, Privacy, or Security.
  • Select Delete Account or Delete My Account and follow on-screen prompts.

Contact our support team directly

If your application does not feature direct in-app deletion, our team is on hand to process your request manually. Please email us at info@rossandsonsdigital.co.uk or reach out via our contact page with your registered account details. We will verify your identity and ensure your application profile and associated personal records are queued for removal.

Data handling and retention standards

Once your request is confirmed, personal identifiers, login credentials, and profile records are permanently wiped from active databases. Please note that certain transactional records, such as billing statements or tax invoices, may be retained for a mandatory period to comply with statutory legal and accounting obligations in the United Kingdom.

Delete your account & data guide

By Ross & Sons Digital Ltd — how to request deletion and what happens to your data.

Option 1 — Delete instantly in the app

  1. Sign in to app or software.
  2. Go to Profile → Settings → Account security (or open Account security).
  3. Scroll to Delete my account, type DELETE and tap Delete my account permanently.

Your account and associated data are deleted immediately.

Option 2 — Request deletion by email

If you can't sign in, or prefer us to do it for you, email us from the address linked to your account (or tell us that address in your message):

info@rossandsonsdigital.co.uk

We will confirm your identity and complete the deletion within 30 days, then email you to confirm.

What is deleted

  • Your account, sign-in credentials and email address.
  • Your profile details — name, date of birth, role, department, workplace, bio, avatar and cover photos.
  • Your shift preferences and availability settings.
  • Your notifications and push-notification device tokens.
  • Your blocks, mutes and connection/follow records.
  • Your two-factor backup codes and security settings.
  • Any ID verification documents you uploaded for the Verified badge.

What we may keep, and for how long

  • Payment records (e.g. verification purchases) are kept for up to 7 years to meet UK tax and accounting requirements. These contain no profile content.
  • Safety and moderation records (reports or enforcement actions) may be kept for up to 12 months where needed to keep the community safe or meet legal obligations.
  • Content you posted to shared spaces may remain in anonymised form, with your name and profile removed.

Once these retention periods end, the remaining records are deleted or fully anonymised.