Privacy Policy

Last Updated: June 2026

Introduction

Ross & Sons Digital is committed to protecting your privacy and handling your personal information responsibly and in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information.

Information We Collect

We may collect the following information:

• Name

• Email address

• Telephone number

• Business name

• Website address

• Project requirements

• Billing information

• Technical information such as IP address, browser type, and device information

How We Use Your Information

We use your information to:

• Respond to enquiries

• Provide our services

• Manage client relationships

• Process payments

• Improve our website and services

• Send service-related communications

• Comply with legal obligations

Data Storage and Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

Sharing Information

We do not sell your personal information.

We may share information with trusted third-party service providers where necessary to deliver our services, including hosting providers, payment processors, cloud service providers, and software platforms.

Your Rights

You have the right to:

• Access your personal information

• Request corrections

• Request deletion where applicable

• Restrict processing

• Object to processing

• Request data portability

Requests can be submitted using the contact details provided on our website.

Data Retention

We retain information only for as long as necessary to fulfil the purposes outlined in this policy and comply with legal obligations of the UK general data protection regulation ( UK GDPR ) and the data protection act 2018.

Contact

If you have questions about this Privacy Policy, please contact Ross & Sons Digital using the details provided on our website.

Privacy Policy

Effective Date: June 2026

App Name: All App 

Developer: Ross & Sons Digital

Introduction

Ross & Sons Digital ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our mobile applications, web applications, and related services.

By downloading, accessing, or using our application, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Depending on the functionality of the application, we may collect the following information:

Account Information

• Name

• Email address

• Job title

• Organisation name

• Microsoft 365 account information

• User role and permissions

Application Data

• Incident records

• Notes and comments

• Audit logs

• Activity history

• Uploaded documents and attachments

• User-generated content

Device Information

• Device type

• Operating system

• Browser information

• IP address

• Device identifiers

• Application version

Usage Information

• Login activity

• System access logs

• Feature usage

• Error reports

• Performance diagnostics

How We Use Information

We use collected information to:

• Provide and maintain application services

• Authenticate users

• Manage user accounts and permissions

• Record and maintain audit trails

• Improve system performance

• Provide customer support

• Ensure security and compliance

• Detect and prevent unauthorised access

• Comply with legal obligations

Authentication

Where Microsoft 365 authentication is enabled, we use Microsoft identity services to verify user identities and manage access controls.

User information received through Microsoft authentication is used solely for account management, security, and application functionality.

Audit Logging

For security, accountability, and compliance purposes, the application maintains audit logs that may include:

• User actions

• Login history

• Record modifications

• Date and time stamps

• Permission changes

Audit logs are maintained to ensure data integrity and system accountability.

Data Sharing

We do not sell personal information.

We may share information only where necessary with:

• Cloud hosting providers

• Microsoft authentication services

• Technical support providers

• Legal or regulatory authorities where required by law

All third-party service providers are required to maintain appropriate security standards.

Data Storage and Security

We implement appropriate technical and organisational measures to protect information against:

• Unauthorised access

• Loss or theft

• Misuse

• Alteration

• Disclosure

Security measures may include:

• Encrypted data transmission (HTTPS/TLS)

• Secure authentication systems

• Role-based access controls

• Server-side audit logging

• Access monitoring

While we take reasonable precautions, no system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

• Deliver services

• Meet legal obligations

• Resolve disputes

• Maintain security records

Retention periods may vary depending on organisational requirements and applicable laws.

User Rights

Subject to applicable law, users may have the right to:

• Access their personal information

• Request correction of inaccurate information

• Request deletion of personal information

• Restrict processing

• Object to certain processing activities

• Request a copy of their data

Requests may be submitted using the contact details below.

Children's Privacy

Our applications are not directed towards children under the age of 13.

We do not knowingly collect personal information from children.

International Transfers

Where information is transferred outside the United Kingdom or European Economic Area, appropriate safeguards will be implemented to protect personal information.

Changes to this Policy

We may update this Privacy Policy periodically.

Updated versions will be published within the application and on our website. Continued use of the application constitutes acceptance of any updates.

Contact Information

Ross & Sons Digital

Email: support@rossandsonsdigital.co.uk

Website: https://www.rossandsonsdigital.co.uk

Google Play Compliance

This application complies with applicable Google Play Developer Programme Policies, including requirements relating to user data collection, security, transparency, and user privacy.

By using this application, you acknowledge that you have read and understood this Privacy Policy.

Cookie Policy

Last Updated: June 2026

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us improve your browsing experience and understand how our website is used.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the operation of our website and cannot be disabled.

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting anonymous usage information.

Functional Cookies

These cookies allow us to remember your preferences and improve your experience.

Marketing Cookies

Where applicable, these cookies may be used to provide relevant advertising and measure marketing effectiveness.

Managing Cookies

You can manage or disable cookies through your browser settings. Please note that some website functionality may be affected if cookies are disabled.

Third-Party Cookies

We may use services such as Google Analytics, Microsoft Clarity, social media integrations, and embedded content that may place cookies on your device.

Changes to This Policy

We may update this Cookie Policy from time to time. Any updates will be published on this page.